Why Choose Us?
It is always an interesting question.
We are passionate about the industry, but your choice to choose Centia will be because we have enormous experience – collectively more than 100 years! We bring amazing hospitality programs for modern hotel management and operations. The content, delivery mechanism, relevance and participative approach make our training programs lively, interesting and result oriented.
01. Our Values
Our values form the pillars in our content design. Using these value statements, we make every effort to embed within the programs these values in some form.
We are Purposeful - We have a shared purpose and driven by this shared purpose we want to enable people in the hospitality industry to thrive in their career and their well-being. Our purpose is to raise the level of professionalism in the industry
We are Passionate - We love the hospitality industry. It is simply rewarding to see excellent serviced products being delivered to customers. We have been training hoteliers since 2014 and have had the privilege of instilling in our participants a sense of dedication to their craft to be the best in what they do.
We are Resourceful - We draw from our continuous research to discover innovative ideas, concepts, technologies, methodologies, systems, processes and procedures to develop our training programs. We are also quick to recognize that training programs have to be constantly tweaked to bring out the best in participants taking into consideration, culture and local influences.
We are Transformative - The industry is constantly evolving. Hotels are in a race to improve margins and deliver exceptional service products. Inevitably hoteliers are faced with a trade-off between the type of service product they want to deliver and the price that is acceptable by the market in which they occupy and attract. At the heart of this trade-off is the inventory and level of skills hoteliers must achieve to balance and strengthen their relationship with their customers. Our training programs are designed to bring about that transformation.
We are Honest - The kernel of all our training programs include adherence to moral and ethical principles, standards of professional conduct, truthfulness and sincerity. Against this backdrop the contents are woven to give participants the skills and knowledge to perform better and recognize the expectations from their customers, colleagues and the organization.
02. Our Approach
We've developed an approach we have designated as A.I.M, which stands for Assess, Implement & Measure. This 3-step framework is integral to the development and design of our training materials that has created impactful and valuable programs.
Assess : Prior to any training session, we assess the training needs, the prevailing service culture and any other soft elements such as input by the department head or supervisor. The input helps us “tune” our programs to ensure the learning environment, and the content incorporates some of the issues that are apparent. We found this process to be highly effective in content development as well as the delivery methodology as well.
Implement : Implementing the training program requires coordination and buy-in from the participants and management. All programs are designed and delivered in accordance with the principles of Adult Learning where relevance and discussion of the content is fundamental. The content is delivered in various formats such as lectures, role playing, presentations, case studies and videos.
Measure : With all our programs we measure whether the participants have gained insight and understanding and their ability to apply the new skills and knowledge acquired during the program sessions. After the program session, we conduct a post training evaluation with the participants to determine the effectiveness of the training.
03. Our Mission
We strive to be recognized as the preferred training provider in the hospitality industry by delivering relevant state-of-the-art training programs that effectively transfer skills and knowledge so that they can produce and deliver excellent service products.
04. Our Vision
Engage, Enlighten and Empower – Our vision is to develop the human resource potential in the hospitality industry to a professional level through our customised training programs design to build-up the skills, knowledge, ethical behaviour and standards of professional conduct among hoteliers.
05. Our Motto
"Training Tomorrow's Hoteliers" - Today’s learners are the professionals of tomorrow. Our dream begins with this motto, plain and simple.