Fundamental of Hotel Operations Training Program is a program designed to provide you with Fundamental industry insights, core knowledge and applied skills that will be useful for your career within the Hospitality Industry.
Understand the different systems & processes and complexities involved in the Hospitality Industry. Whether you may be a industry player or looking into venturing into a new field.
The Fundamentals of Hotel Operations Program will guide you on the right career path or simply refresh your industry skills and knowledge.
Who is this Program for : Industry Players / Students and Fresh Graduates /
Individuals who wish to upskill, reskill or learn new
hospitality skills and knowledge
Duration of Program : 4 Part Training Module / Once a Week / For 1 Month
Program Fee : RM250 Per Pax
Kick off Date : 30th March 2021 (FULLY BOOKED)
What is included : 1. 4 Part Training Module Slides
2. e-Certificate/ Certificate of Achievement
3. Certificate of Attendence
Have an overview of the hotel operations and an appreciation of how each department within the hotel interacts to produce and deliver the service product.
What you do and how you do things with respect to the department’s function and the interaction between departments.
Learn to recognize what can go wrong.
How to blueprint service delivery and identify touchpoints.
Know the key ratios used in the hotel industry.
Learn how to decipher and analyze hotel reports.
How to plan, guide, implement, control and evaluate.
Blueprinting service delivery and understanding touchpoints
Introduction to Key ratios and critical statistics
How to read reports and what do they mean
Management & control – how to plan, guide, implement, control and evaluate
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Get to know who you will you be gaining your knowledge and information from!