Fundamentals of
Hotel Operations

Training Program

In Brief

The Details

Fundamental of Hotel Operations Training Program is a program designed to provide you with Fundamental industry insights, core knowledge and applied skills that will be useful for your career within the Hospitality Industry. 

Understand the different systems & processes and complexities involved in the Hospitality Industry. Whether you may be a industry player or looking into venturing into a new field.


The Fundamentals of Hotel Operations Program will guide you on the right career path or simply refresh your industry skills and knowledge.



 

Who is this Program for : Industry Players / Students and Fresh Graduates /       

                                             Individuals who wish to upskill, reskill or learn new     

                                              hospitality skills and knowledge

Duration of Program      : 4 Part Training Module / Once a Week / For 1 Month

Program Fee                     : RM250 Per Pax 

Kick off Date                      : 30th March 2021 (FULLY BOOKED)


What is included               : 1. 4 Part Training Module Slides 
                                               2. e-Certificate/ Certificate of Achievement

                                       3. Certificate of Attendence 


 

 Learning Outcome 

 

  1. Have an overview of the hotel operations and an appreciation of how each department within the hotel interacts to produce and deliver the service product.
     

  2. What you do and how you do things with respect to the department’s function and the interaction between departments.
     

  3. Learn to recognize what can go wrong.
     

  4. How to blueprint service delivery and identify touchpoints.
     

  5. Know the key ratios used in the hotel industry.
     

  6. Learn how to decipher and analyze hotel reports.
     

  7. How to plan, guide, implement, control and evaluate.
     

  8. Blueprinting service delivery and understanding touchpoints
     

  9. Introduction to Key ratios and critical statistics
     

  10. How to read reports and what do they mean
     

  11. Management & control – how to plan, guide, implement, control and evaluate

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Get to know who you will you be gaining your knowledge and information from! 

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Meet 
The 

Trainers!

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Jude Allen

has served in the industry for well over 40 years in Operational & Administrative Areas of the Hotel. 
Jude's expertise and work experience hails from Brands such as Hilton Hotels, Radisson Asia Pacific. Jude is a Certified HRDF Trainer 

 Jude Allen 

HRDF Certified Hospitality Trainer

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Melvin Iskandar Zakaria

has also served in the Hospitality Industry for over 40 Years with 23 years as a Hotel General Manager for various local and International Brands. Melvin's expertise lies within the Operational and Administrative Aspects of a Hotel.

I.Z Melvin

HRDF Certified Hospitality Trainer

Our Programs

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Sales & Marketing 

Training Program

Understand the different approaches to Hospitality Sales & Marketing and bring more profitable business to your organization

Flexible Payment Planning

Hotel Cost Control

Training Program

Understand the different complexities of hospitality cost control to achieve your strategic  financial goals.

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Front Office 

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First impressions matter, learn how to leave a lasting impression for your guest as well as the different procedures of a F.O Personnel

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Food & Beverage

Training Program

A course designed for F&B staff to provide table service in an effective, reliable and friendly manner.

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General Management

Training Program

Equip yourself with theoretical Hospitality skills and knowledge on Hotel Operations tocreate better experience for your guest

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Finance for Non Finance Managers

Training Program

Upgrade yourself with Financial literacy and knowledge to help assist In-line managers and executives with daily financial decisions.

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Engineering

Training Program

Understand the different complexities and roles of engineering dept. and its responsibility in keeping the hotel running smoothly.

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Security

Training Program

Instil a sense of safety and wellbeing at your hotel by ensuring your security dept. are always ready for any circumstances.

Kitchen Staff

Behavior, Attitude, Skills & Knowledge

B.A.S.K 

Training Program

Understand the fundamentals of what is expected of a Hotelier in a Hospitality Industry

New Hires

Behavior, Attitude, Skills & Knowledge

Reinforcing B.A.S.K 

Training Program

Learn what it takes Supervisors and Leaders to reinforce the right traits and working culture in your staff

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Improving Customer Experience

I.C.E

Training Program

Leaving your guest satisfied doesn't only keep them happy, but it keeps them coming back. Learn how to enhance their experience.

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Train The Trainer 

T.T.T

Training Program

Take control of the transfer of knowledge between you and your staff to further upskill them in a systematic method 

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Human Resource

Training Program

Understand the importance of Human Relations and ensure staff training needs are constant up to date.

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Housekeeping

Training Program

The backbone of every successful hotel. The Housekeeping Dept. ensures your guest arrives to a home away from home 

Chef's Kitchen

Stewarding

Training Program

As the backbone of the restaurant, understand what it takes to maintain a high level of cleanliness and hygiene at your F&B.

Hotel Pool

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