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Improving Customer Experience (I.C.E)
It's all about the ICE-ing on the cake
200 Malaysian ringgits
Online Session Via Zoom
Improving Customer Experiences is not determine only by how you treat your guest, but is it how you react to your guest. Learn what it takes to react accordingly and take your customer experience to the next level
Program Outline :
1. The fundamental of Customer Service
2. Having the right Behaviour & Attitude at the work place
3. Identifying Customer Complains and finding the right solution
4. Understanding service culture & its value attributes.
5. Understanding guest expectation
6. Identifying critical points in service delivery
7. Measuring service delivery
8. Handling Guest complaints
9. Improving communications and team work
10. listening skills
11. Common bad habits at the work place
12. Finding your USP in Service
Learning Outcomes :
1.Understanding the Attributes That Amounts to A Good Service Culture
2.Able to Identify & Measure One’s Service Delivery for Self-Improvement
3.Meeting and Exceeding Guest Expectation and Meeting Consistency in
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B-02-03 Gateway Corporate, Mont Kiara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia