Have a look at our feature and available Courses and online programs available here at Centia PLT. Cant find what you're looking for? Speak to us and we can create something special for you!
This service is not available, please contact for more information.
First impression always matters, learn to leave a lasting impression!
200 Malaysian ringgits
Online Session Via Zoom
Understand the technicalities and soft skills required to be a true Guest Experience Executive and leave a long lasting impression for your guest with Front Office Training Program
Program Outline :
1.An overview of the hotel’s functional departments and their relationships
2.The front office and its primary functions
3.The Reservation functions
4.The Source of Business
5.The Market Segments
6.The Registration Function
7.The Front Office Personnel
8.The Customer Experience
9.The Property Management system and other sub systems
10.Housekeeping and its relationship to Front Office
Learning Outcome :
1.How to Better Forecast Occupancy
2.How to Have Better Average Rate
3.Understanding Distribution Channels
4.Front Office Cost Ratios & Budgets
5.Managing Complaints and Measure Service Standards
To cancel or reschedule your Training Program, please contact us within 24 hours before commencement of the training program. Thank You!
B-02-03 Gateway Corporate, Mont Kiara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia