Service Description

Understand the technicalities and soft skills required to be a true Guest Experience Executive and leave a long lasting impression for your guest with Front Office Training Program Program Outline : 1.An overview of the hotel’s functional departments and their relationships 2.The front office and its primary functions 3.The Reservation functions 4.The Source of Business 5.The Market Segments 6.The Registration Function 7.The Front Office Personnel 8.The Customer Experience 9.The Property Management system and other sub systems 10.Housekeeping and its relationship to Front Office Learning Outcome : 1.How to Better Forecast Occupancy 2.How to Have Better Average Rate 3.Understanding Distribution Channels 4.Front Office Cost Ratios & Budgets 5.Managing Complaints and Measure Service Standards