Food & Beverage
Take a deep dive into the core competencies of a professional waiter
- 200 Malaysian ringgitsRM 200
- Online Session Via Zoom
The Food & Beverage Department represents the pinnacle of every Great Hotel and every great hotel does not exist without a great Food & Beverage Department. Measure your service standards, understand your customers and Take control of the second largest revenue generating segment of a Hotel. Program Outline : 1.The importance of food & beverage in a resort 2.The type of facilities under food & beverage at the resort 3.Being a professional waiter 4.Restaurant server’s responsibility 5.Hygiene standards at the work place 6.Delivering great service and meeting guest expectation 7.Handling and solving guest complaints 8.The importance of menu knowledge 9.Various terminology in food & beverage department 10.Communication and working as a team 11.Service flow 12.Making SOP simple to follow 13.F&B service bench marks Learning Outcomes : 1.Better Understanding of Food & Beverage Financials and Its Ratios 2.Working Effectively with Other Related F & B Departments 3.Able to Train Down Liners to Upsell Items Which Are Low Cost with High Prices 4.Able to Handle Complains and Difficult Situations 5.Understand and Be Able to Develop Restaurant Concept 6.Able to Measure Service Standards and Improve Weaknesses
To cancel or reschedule your Training Program, please contact us within 24 hours before commencement of the training program. Thank You!
B-02-03 Gateway Corporate, Mont Kiara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia