Available Online

B.A.S.K Training

The fundamentals of Behavior. Attitude. Skills. Knowledge in a Hotel

  • 200 Malaysian ringgits
  • Online Session Via Zoom

Service Description

To change one's experience, you must first change yourself! Learn the fundamentals of your Behavior, Attitude, Skills & Knowledge and bring your guest experience to the next level Program Outline : 1. Understanding your own goals and ambitions 2. Preparing yourself for Great Service 3. The Importance of communication and Team work 4. Understanding the Customers expectation 5. Listening skills 6. Categorizing the Customer Process 7. Measuring service standards 8. Common Customer Complaints 9. Handling difficult problems 10. Maintaining consistency in service standards. 11. What is expected of your Competency on your job (ASK) – Attitude, Skill and Knowledge 12. What separates your service from the rest (your USP) Learning Outcomes : 1.Understanding of Carrer Path 2.Positive Attitude in Workplace 3.Knowing Your Responsibility and Understanding & Exceeding Customers' Expectations

Upcoming Sessions

Cancellation Policy

To cancel or reschedule your Training Program, please contact us within 24 hours before commencement of the training program. Thank You!

Contact Details

+60362114242

team@centia.my

B-02-03 Gateway Corporate, Mont Kiara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia