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The fundamentals of Behavior. Attitude. Skills. Knowledge in a Hotel
200 Malaysian ringgits
Online Session Via Zoom
To change one's experience, you must first change yourself! Learn the fundamentals of your Behavior, Attitude, Skills & Knowledge and bring your guest experience to the next level
Program Outline :
1. Understanding your own goals and ambitions
2. Preparing yourself for Great Service
3. The Importance of communication and Team work
4. Understanding the Customers expectation
5. Listening skills
6. Categorizing the Customer Process
7. Measuring service standards
8. Common Customer Complaints
9. Handling difficult problems
10. Maintaining consistency in service standards.
11. What is expected of your Competency on your job (ASK) – Attitude, Skill and Knowledge
12. What separates your service from the rest (your USP)
Learning Outcomes :
1.Understanding of Carrer Path
2.Positive Attitude in Workplace
3.Knowing Your Responsibility and Understanding & Exceeding Customers' Expectations
To cancel or reschedule your Training Program, please contact us within 24 hours before commencement of the training program. Thank You!
B-02-03 Gateway Corporate, Mont Kiara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia